If you have questions regarding your order, or if you need assistance downloading and installing our product, for the fastest response please complete the Handango Customer Support online form at http://www.handango.com/miniCustomerSupportForm.jsp.
Frequently Asked Questions (FAQ):
Why am I unable to download the trial version?
The primary reason people are having difficulty downloading picoSky is that they neglect to enter the full URL for our wireless website into their phones mini-browser: http://www.bubbasbits.com/wap/ Every character in this URL is critical, including the last forward slash.
The secondary reason is that their phone does not support J2METM applications. This is true for all phones from Verizon WirelessTM, which only supports the BREWTM language. Some phones such as the NECTM 515 do support a version of JavaTM, but unfortunately not the most common version of JavaTM on cell phones, J2METM.
Why does the Moon phase image look incorrect or like garbage?
Certain phones have a J2ME implementation bug that prevents picoSky from rendering the Moon phase. So far the two phones that we have found problems with are the SamsungTM SGH-X426 and the SiemensTM S56 phones.
Why does it take so long to render the sky?
The performance of J2ME phones varies wildly, from a worst case of a bit under half a minute to a best case of under 1 second. Most phones should render the sky in less than 30 seconds for the first view, and less than 5 seconds for any further views within the 15 minute recalculation time period.
The reason that the phones take time to calculate and render the sky is the shear amount of calculations required. The first release of the J2ME language does not support floating point numbers, and so all of picoSkys' calculations must be done using integer math (fixed point to be precise). Each star, deep sky object and text label requires a complex transformation to calculate where they are in the sky for your location and time. As well, each planet, the Sun and the Moon require even more complex calculations, especially for the Moon.
Recently however, we have made great strides in optimizing the performance of picoSky. Our latest version will now often render the sky in a quarter of the time it took for our first release on the same phone before. The table below shows a few phones and how they performed for version 1.1 and now how they perform with the latest version 1.4.
Table of picoSky benchmark results:
Rendering with Deep Sky Objects enabled.
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